Return & Refund Policy

At Abby & Noah Co., we want you to love your purchase! We take pride in offering thoughtfully designed, high-quality sensory products, and we want you to feel confident shopping with us.

We understand that sometimes a product may not be quite the right fit. If you have any concerns about your order, please reach out. We're always happy to help!

30-Day Return Policy

We accept returns on eligible products within 30 days of delivery.

To qualify for a standard return, your item must:

• Be in new, unused, and resalable condition.
• Be free of damage, stains, odors, and excessive wear.
• Include all original components, accessories, and hardware.
• Be returned in its original packaging whenever possible.
• Include proof of purchase.

We understand that you may need to remove a product from its packaging to inspect it. However, products that have been used beyond reasonable inspection may not qualify for a standard return.

If you are unsure whether your item qualifies, please contact us before shipping it back.

How to Start a Return

To request a return, please email:

rebecca@woodbineadministration.com

Include your order number, the item you would like to return, and a brief explanation of the reason for your return.

Once your request has been reviewed, we will provide return instructions and the appropriate shipping address.

Please do not send products back without contacting us first. Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping Costs

For standard returns, including purchases returned because of personal preference, sizing, color, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are generally nonrefundable unless the return is due to an error on our part or an eligible product defect.

We recommend using a shipping service that provides tracking information. Abby & Noah Co. is not responsible for return packages lost or damaged during shipping arranged by the customer.

If possible, please email us your return tracking number so we can monitor its arrival and help process your refund promptly.

Damaged, Defective, or Incorrect Items

We carefully select our products and work hard to ensure they arrive in excellent condition.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible so we can make it right.

When requesting a return, replacement, or refund due to a damaged or defective product, customers are required to provide photos and/or adequate documentation of the issue. This allows us to evaluate the problem, determine the most appropriate solution, and share documentation with our manufacturers or shipping partners when necessary.

Please email rebecca@woodbineadministration.com and include:

• Your order number.
• A description of the issue.
• Clear photos and/or other documentation demonstrating the damage or defect.
• Photos of the packaging, when available, if the item appears to have been damaged during shipping.

Depending on the circumstances, we may offer:

• Replacement parts or missing components.
• A replacement product.
• A partial refund if you prefer to keep an item with a minor cosmetic issue.
• A return and refund.

We will work with you to determine an appropriate solution based on the nature of the issue.

For confirmed defects, shipping damage, or fulfillment errors, Abby & Noah Co. will cover reasonable return shipping costs when a return is necessary.

Please contact us before arranging return shipping for a damaged or defective item so we can coordinate the return and avoid unnecessary shipping expenses.

Exchanges

If you would like a different size, color, or product, please contact us.

When possible, we are happy to help coordinate an exchange.

For exchanges based on personal preference, the customer is responsible for return shipping costs. Any additional shipping charges for the replacement item will be communicated before the exchange is completed.

Returned items must meet our standard return eligibility requirements.

If the requested replacement is unavailable, we can help you explore alternatives or arrange a refund for an eligible return.

Non-Returnable Items

The following items are generally not eligible for standard returns:

• Custom-made or personalized products.
• Items specifically identified as Final Sale at the time of purchase.
• Gift cards.
• Products that have been damaged, significantly used, altered, or improperly cared for after delivery.

Products purchased during ordinary sales or promotional discounts are still eligible for returns unless specifically designated Final Sale.

These exclusions do not limit any rights you may have regarding defective, damaged, or incorrectly supplied merchandise.

Refunds

Once your return arrives at our warehouse, we will inspect the item and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

rebecca@woodbineadministration.com

For standard returns, refunds generally cover the purchase price of the returned merchandise, excluding original shipping charges and return shipping costs.

Any applicable deductions or adjustments will be communicated before your refund is finalized.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request before your order ships.

Once an order has been shipped, it will generally need to follow our standard return process.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional cancellation and return rights under applicable consumer protection laws.

For eligible purchases, EU consumers generally have the right to withdraw from a distance purchase within 14 days of receiving their order, without providing a reason.

Any applicable statutory consumer rights take precedence over conflicting provisions of this policy.

Please contact us for return instructions before sending your merchandise back.

Questions? We're Here to Help!

We genuinely care about your experience with Abby & Noah Co.

If you have questions about a product, need assistance with an order, or aren't sure whether something is eligible for return, please reach out.

We would much rather have the opportunity to help you find a solution than leave you feeling disappointed with your purchase.

Contact:

Rebecca Nelson
Abby & Noah Co.
Woodbine Administration LLC
1140 Woodbine Cir W
Galesburg, IL 61401
Email: rebecca@woodbineadministration.com
Phone: (309) 238-0322